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Home   delivery & returns

Delivery & Returns

Delivery

Delivery options for each product is different and listed on each of the product detail page. They are being sent to you by the individual sellers. They set their own delivery options i.e. delivery cost and dispatch time. 

 

Returns 

Each Seller has set their own terms about returning a product, the details are displayed on each product page. Generally speaking, for most products, you have 14 days to notify the seller if you want to cancel the order or exchange the item. Some may have a shorter period of time and some may have a longer period of time. The cancellation period will expire 14 days from the day on which you receive the goods you have ordered. This applies to cancelable goods (there’s a guide below to help you see what’s cancelable and what isn’t).

When can you return?

(a)         If the Product is faulty or misdescribed you have a legal right to end the Seller Contract and return the Product;

(b)         If you want to end the Seller Contract because of something MTTK or the Seller has told you they are going to do; and

(c)         If you have just changed your mind about the Product. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the cost of returning any Products.

 

What can't you return?

Anything that is made to your specific requirements (ie: outside of standard customisation options offered by the Seller to all Customers), is personalised or otherwise can't be resold due to a bespoke element;

(b)         Perishable Products (like food or flowers);

(c)         Creative pieces that are specially commissioned when you place an Order, like artwork, bespoke prints, stationery designs, sculpture, and ceramics and any other Products or designs that are specifically created for the Customer;

(d)         Personal items sold with a hygiene seal (like cosmetics or underwear) where the seal is broken; and

(e)         Cosmetic Products, hair accessories, veil and underwear due to hygiene reasons.

To avoid disappointment, please check whether an item is returnable/cancellable or non-returnable/non-cancellable before ordering.

 

How to make a return?

All you have to do is to log in to your Mission Tie the Knot account --> 'Returns and Refunds' --> "Request New Refund". Alternatively, you can fill in this form here and email it to customerservice@missiontietheknot.com

 

LAST UPDATED JUNE 2016